Lost, Stolen or Damaged Card: Replacement Steps

If your Massachusetts medical card is lost, stolen or destroyed, tell the Commission within five business days. A replacement costs $10.

Steps

1. Tell the Commission Notify the program of a lost or stolen card within five business days.
2. Log in to your patient portal Use the Medical Use of Marijuana Program Online System.
3. Submit the replacement request Ask for a replacement Program registration card and pay the $10 fee.
4. Carry your card Keep the Registration Card with you whenever you have medical-use marijuana.

The notice deadline

The regulation says a patient must notify the Commission within five business days after discovering that the Registration Card has been lost or stolen(state regulation).

On its caregiver page the Commission says to notify it within five business days if a card is lost, stolen, or destroyed(masscannabiscontrol.com).

The fee and the waiver

The Commission says the fee to replace a registration card is $10(masscannabiscontrol.com).

If the fee poses a Verified Financial Hardship, the Qualifying Patient may request a waiver of the fee in a form and manner determined by the Commission(masscannabiscontrol.com).

While you wait

The regulation says a Registered Qualifying Patient shall carry the Registration Card at all times while in possession of medical-use marijuana(state regulation).

An MTC is a Medical Marijuana Treatment Center, the medical dispensary.

The regulation says an MTC shall inspect the patient's temporary or annual Registration Card and proof of government-issued identification(state regulation).

This page does not say what applies to a card that is damaged but readable. Ask the Commission.

Related pages

• Medical patient hub: five steps to your card
• What a medical card costs
• Change your address or name
• The temporary card: what it allows

Short answers

How much is a replacement card?

The Commission says $10, and a patient with a Verified Financial Hardship may request a waiver(masscannabiscontrol.com).

How fast do I have to report a lost card?

Within five business days, according to the regulation(state regulation).

Do I have to carry my card?

Yes. The regulation says a Registered Qualifying Patient shall carry the Registration Card at all times while in possession of medical-use marijuana(state regulation).

Advanced Dispensary in Peabody

Advanced Dispensary in Peabody is being built and has no opening date.

• Advanced Dispensary in Peabody: address and the patient list

Sources

• "935 CMR 501.015, Cornell Legal Information Institute" (law.cornell.edu, read November 5, 2026): "After obtaining a Registration Card, a Qualifying Patient is responsible for notifying the Commission, in a form and manner determined by the Commission, within five business days after any change to the information that he or she was previously required to submit to the Commission, or after he or she discovers that his or her Registration Card has been lost or stolen."
• "Cannabis Control Commission, Renew as a Caregiver (Registration Card)" (masscannabiscontrol.com, read November 5, 2026): "If your card is lost, stolen, or destroyed, please notify us within five business days by calling"
• "Cannabis Control Commission, Renew as a Caregiver (Registration Card)" (masscannabiscontrol.com, read November 5, 2026): "The fee is $10 to replace a registration card."
• "Cannabis Control Commission, Renew as a Caregiver (Registration Card)" (masscannabiscontrol.com, read November 5, 2026): "If the fee poses a Verified Financial Hardship, the Qualifying Patient may request a waiver of the fee in a form and manner determined by the Commission."
• "935 CMR 501.015, Cornell Legal Information Institute" (law.cornell.edu, read November 5, 2026): "A Registered Qualifying Patient shall carry his or her Registration Card at all times while in possession of medical-use Marijuana or MIPs."
• "935 CMR 501.140, Cornell Legal Information Institute" (law.cornell.edu, read November 5, 2026): "an MTC or Marijuana Courier Agent shall immediately inspect the Patient's or caregiver's temporary or annual Registration Card and proof of government-issued identification"